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Rental Rewards tenant user guide.

Everything you need to navigate your Rental Rewards profile with confidence: logging in, setting up your account, managing payments and keeping your details up to date.

Download the tenant guide (PDF) Log in now

Please note: Rental Rewards offers a wide range of features that real estate agents can tailor to their needs, so some functions may vary or be unavailable depending on your agent’s set-up.

A tenant relaxing on a couch while managing rent payments on a laptop

Your homepage.

Your homepage gives you a snapshot of your account: your personal details, linked merchants (your agents), upcoming and recent payments, and your payment settings.

Having trouble logging in? Look for the welcome email from Rental Rewards and follow its links. If you can’t find it, click “Forgot your password?” on the login page to reset your password.

Log in now
The Rental Rewards tenant portal homepage on a laptop

Each option in the navigation bar has its own job. Here is what you will find behind each one.

  • HomeReturn to the home page and see an overview of your account.
  • My ProfileView your personal details or change your login email.
  • My WalletView your linked payment accounts, or add a new card, bank account or PayTo.
  • My AgentsView your linked agencies or add a new agent.
  • My PaymentsView your payments and print an invoice.
  • One-Off PaymentSend a single payment to your agent.
  • Activities LogView all activity on your account.
  • Contact my agentSend an email to your agent through Rental Rewards.

Quick actions.

Make a one-off payment, change your login email or update your payment preferences in just a few clicks. Follow the steps in order.

Make a one-off payment

  1. One-Off Payment
  2. Select your agent
  3. Add your Customer Reference (filled in automatically)
  4. Pay Now
  5. Select your payment account
  6. Add your payment amount (the fee is calculated automatically)
  7. Agree to the T&Cs
  8. Pay Now

Schedule a one-off payment

  1. One-Off Payment
  2. Select your agent
  3. Add your Customer Reference (filled in automatically)
  4. Future Date
  5. Select your payment date
  6. Add your payment amount
  7. Agree to the T&Cs
  8. Schedule Payment

Add a new card, bank account or PayTo

Card

  1. My Wallet
  2. Add New Card
  3. Add details
  4. Validate

Bank account

  1. My Wallet
  2. Add new bank details
  3. Save
  4. Verify

PayTo

  1. My Wallet
  2. Add new PayTo
  3. Enter information
  4. Validate

Authorise new bank account details and PayTo

New bank account

New bank accounts must be verified online before they can be used. We deposit 1 cent into your bank account with a unique code in the description: V-XXXXXX. Copy the code and verify it in the Rental Rewards portal.

  1. My Wallet
  2. Verify Code
  3. Save

PayTo

Log in to your bank’s app or online banking, then find and authorise the pending PayTo agreement (mandate). Approve it within 5 days or it will expire. If it expires, simply add your details again. If the agreement doesn’t appear, contact your bank for help.

View your payments

My Payments shows all your payments to your agents. Use the search icon at the top right to filter payments by date range, agent (Merchant Code) or transaction status.

Update your payment preferences

Change how you pay: AutoPay (automatic payments), Email Reminder, SMS Reminder or One-Off.

  1. My Agents
  2. Click the edit icon in the Payment Details column for your agency
  3. Choose your payment option
  4. Agree to the T&Cs
  5. Save

Cancel a scheduled one-off payment

  1. My Payments
  2. Find your scheduled payment (highlighted blue)
  3. Cancel

Change your login email

  1. My Profile
  2. Change Login Email
  3. Add your new email address
  4. Submit

Close your Rental Rewards account

  1. My Agents
  2. Click the cancel icon in the Status column for your agency
  3. Choose a closure date (close now or schedule it for later)
  4. Save
Step-by-step guide: download now
PayTo

Want an easier way to pay your rent?

With PayTo, your payments are fast, secure and automated. Add PayTo in My Wallet, then approve the agreement in your banking app.

Start paying with PayTo

New to Rental Rewards?

See how paying rent with Rental Rewards works and how to set up your account in two short steps.

Rental Rewards for tenants

Need some assistance?

If you have any questions about your account, our friendly Rental Rewards support team is happy to help.

(02) 9556 7556Monday to Friday, 9am-5pm Sydney time info@rentalrewards.com.auRental Rewards Support forms@rentalrewards.com.auSend setup and bank authorisation forms here Tenant PortalLog in to manage your payments
Get support
Phone dialling Rental Rewards support on 02 9556 7556